SHIPPING & RETURNS
*During sale periods:
- All sales are final
- Free shipping within the EU, during sale periods we usually need more time to process your orders.
All orders are shipped from The Netherlands. Orders are shipped within 1-3 business days. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
Europe
UPS Standard (1-3 Business days) - Complimentary
UPS Express (Next day delivery*) - €19
United Kingdom
UPS Standard (1-3 Business days) - Complimentary
UPS Express (Next day delivery*) - €19
Türkiye
UPS Standard (1-3 Business days) - Complimentary
UPS Express (Next day delivery*) - €25
USA/CANADA
UPS Express (1-3 Business days) - €25
Rest of the world
DHL Express (2-4 Business Days) - €30
Custom Taxes and Duties for non-EU countries are not included.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@smyrnadesigns.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@smyrnadesigns.com. You, as the customer, must ensure that the return is shipped within 15 business days of approval and that it is safely delivered to our return center.